Improving Operational Efficiency Through Digital Archiving: A Case Study of Debtor Document Management at BRI Regional Office Denpasar

Authors

  • Ni Putu Erin Department of Economics and Business, Universitas Pendidikan Nasional, Bali, Indonesia
  • Kadek Devi Kalfika Anggria Wardani Department of Economics and Business, Universitas Pendidikan Nasional, Bali, Indonesia https://orcid.org/0000-0003-2935-1245
  • Anak Agung Ngurah Eddy Supriyadinata Gorda Department of Economics and Business, Universitas Pendidikan Nasional, Bali, Indonesia

Keywords:

Banking Efficiency, Community Services, Digitalization, Debtor Document Management

Abstract

This study explores the digitalization of debtor document archives at BRI
Regional Office Denpasar, aiming to address the inefficiencies of manual
document management. Prior to this study, debtor document management
was performed manually, resulting in delays in document retrieval and
prolonged credit decision-making times. This study introduces a novel
approach by implementing a digital archive system using spreadsheets, which
significantly improves operational efficiency, document accessibility, and
security. The methodology employed follows the PDCA (Plan, Do, Check,
Action) cycle, which includes interviews, data collection, and iterative
evaluations. The findings of this study show that digitalizing debtor documents
significantly reduced retrieval times, enhanced the speed of credit decisionmaking,
and streamlined administrative processes. The implementation of this
system also allowed for real-time access to debtor documents, improving
organizational control and document security. The study contributes to the
literature by demonstrating the effectiveness of digital archiving in the banking
sector and highlights the potential for broader adoption of digital solutions in
similar financial institutions. The implications of this study suggest that digital
archive systems can significantly enhance operational efficiency, improve service delivery, and ensure compliance with regulatory standards.

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Published

2025-06-30

How to Cite

Erin, N. P., Wardani, K. D. K. A., & Gorda, A. A. N. E. S. (2025). Improving Operational Efficiency Through Digital Archiving: A Case Study of Debtor Document Management at BRI Regional Office Denpasar. Jurnal Karya Abdi Masyarakat, 9(1), 73–84. Retrieved from https://mail.online-journal.unja.ac.id/JKAM/article/view/36676

Issue

Vol. 9 No. 1 (2025): Jurnal Karya Abdi Masyarakat

Section

Articles

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Copyright (c) 2025 Ni Putu Erin, Kadek Devi Kalfika Anggria Wardani, Anak Agung Ngurah Eddy Supriyadinata Gorda

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