OVERVIEW OF THE USE OF THE ONLINE SERVICE REGISTRATION SYSTEM (QUEUE) BY HEALTH BPJS PATIENTS AT THE PKM PAAL X JAMBI CITY IN 2023
DOI:
https://doi.org/10.22437/esehad.v4i2.29450Keywords:
Utilization, Online Registration, BPJS HealthAbstract
Background: Society have to come early to queue for registration at the Puskesmas and have to wait for a relatively long time. On the other hand, after the existence of the Health Social Security Administering Agency (BPJS), the Community Health Center was overwhelmed in dealing with the buildup of patient queues. To overcome this problem, a system has been developed that can make patient waiting times shorter, faster and more effective, namely an online service registration (queue) system via the Mobile JKN (National Health Insurance) application. However, the number of patients registering online at the Paal X Community Health Center is still very low.
Method: The research used a mix method by using questionnaire for PKM Paal X patient and interview with registration officer, PIC of Health BPJS, and one of the PKM Paal X patient. 40 respondents was involved with this research.
Result: From the result of the questionnaire, Most respondents had a good level of knowledge of 80% followed by a poor level of knowledge of 20%. 19 respondents (47.5%) had never registered for services (queuing) online because they did not know the steps and did not know if the system ia available at Paal X Puskesmas. The low level of utilization of this system is caused by the provision of information and promotion to patients which is still not optimal. This is due to the unavailability of supporting media for the delivery of information and promotions at the Paal X Puskesmas.
Conclusion: Patient knowledge at Paal X Health Center regarding the online service registration system (queue) is good, but the use of the system is still lacking due to the provision of information and promotions to patients that are not optimal.
Keyword: Utilization, Online Registration, BPJS Health
Downloads
References
Narmansyah, Senja. “Analisis Pemanfaatan Sistem Informasi JKN Mobile di Kota Makassar.†2022.
Lumi, Welmin M E., et al. “Edukasi Tentang Penggunaan Aplikasi Mobile JKN Pada Pasien Rawat Jalan RSUD Abugerah Tomohon.†Jurnal Pengabdian Kepada Masyarakat Nusantara, vol. 4, no. 3, 2022, pp. 1620-1626.
Rachmani, Enny, et al. “Persepsi Pasien di Puskesmas Kota Semarang Terhadap Pendaftaran Online Sebagai Implikasi Smart City.†VISIKES, vol. 18, no. 2, 2020, pp. 1-8.
Septian, Esa. “Penerapan Sistem Pelayanan Aplikasi Pendaftaran Online di Rumah Sakit Umum Pusat Dr. Sardjito Yogyakarta.†Matra Pembaruan, vol. 5, no. 1, 2021, pp. 53-64.
