SUSILO, A.; IKHSAN, R. B. After-sales service to increase customer satisfaction: application of importance performance analysis method. JOURNAL OF BUSINESS STUDIES AND MANAGEMENT REVIEW, [S. l.], v. 3, n. 2, p. 1-7, 2020. DOI: 10.22437/jbsmr.v3i2.9698. Disponível em: https://mail.online-journal.unja.ac.id/jbsmr/article/view/9698. Acesso em: 31 jan. 2025.