Sultoni, Mohammad Hamim, and Sudarmiatin Sudarmiatin. “LOYALTY AS AFFECTING MEDIATOR OF SERVICE QUALITY AND CUSTOMER SATISFACTION TOWARDS COMPETITIVE ADVANTAGE”. JOURNAL OF BUSINESS STUDIES AND MANAGEMENT REVIEW 4, no. 2 (June 30, 2021): 148-153. Accessed January 31, 2025. https://mail.online-journal.unja.ac.id/jbsmr/article/view/12645.